At the Family Resource Home Care’s Portland East branch, a remarkable journey unfolds—one of dedication, perseverance, and profound empathy. Meet Holly Stevens, whose trajectory from caregiver to Client Care Supervisor (CCS) within a mere six months stands as a testament to her unwavering commitment and passion for helping others.

Holly’s Caregiving Journey

Holly’s story is not just about professional growth but also about personal resilience and transformation. Having embarked on her caregiving journey over a decade ago, her path was initially carved out of necessity when her husband fell ill in 2008. For fourteen years, she dedicated herself to providing compassionate care to those in need, drawing strength from her own experiences and challenges.

Holly shared her remarkable journey, shedding light on the motivations and aspirations that fueled her transition into a leadership role within Family Resource Home Care. Reflecting on her journey, Holly recounted, “I started caregiving because my husband became ill in 2008. I’ve been doing it for a long time.” However, life took unexpected turns, and after her husband’s passing in 2015, Holly took a break from caregiving to explore other avenues, briefly venturing into the retail sector. Yet, the calling of caregiving remained ingrained within her, leading her back to an independent caregiving role and eventually to Family Resource Home Care.

Transition to Client Care Supervisor

Her tenure at Family Resource Home Care commenced six months ago, initially as a caregiver. Quickly establishing herself as a reliable and empathetic member of the team, Holly’s dedication did not go unnoticed. Within a short span, she earned promotions to Lead and then to CCS—a progression emblematic of her exceptional skills and commitment.

When asked about her motivation to transition into the CCS role, Holly expressed her eagerness to delve deeper into the intricacies of client care. “I saw how it all worked from start to finish and wanted to learn more,” she shared. “I felt excited to be able to make sure that the caregivers are successful and set up.”

Transitioning from frontline caregiving to a supervisory position, Holly brings with her a wealth of firsthand experience and insights. Drawing from her background as a caregiver, she emphasized the importance of understanding the day-to-day challenges faced by clients. “I feel like I’ve seen it all from the caregiver side of things,” she explained. “Being aware of what goes on day-to-day helps me with clients.”

In her new role, Holly is poised to offer invaluable support and guidance to both caregivers and clients alike. Her ability to empathize and communicate effectively serves as a cornerstone in fostering meaningful relationships and ensuring the highest quality of care.

Reflecting on her advice for aspiring caregivers, Holly emphasized the significance of patience and active listening. “Clients just want to be heard,” she remarked. “Being an engaged listener is essential.”

As Holly continues to navigate her newfound role, she acknowledges the challenges that lie ahead. “Time has been short with Family Resource Home Care,” she admitted. “It feels like I am drinking from a firehose.” Nevertheless, with the guidance of her mentor and a relentless drive to learn, Holly remains steadfast in her pursuit of excellence.

Holly’s journey stands as an inspiration—a testament to the transformative power of compassion, resilience, and dedication. As she embarks on this new chapter, her unwavering commitment to making a difference serves as a beacon of hope for all those she touches along the way.

Join Our Compassionate Team – Culture Beyond Compare

If Holly’s journey has sparked your interest in the fulfilling world of caregiving, we invite you to embark on your own transformative path. Family Resource Home Care is always on the lookout for dedicated individuals who are passionate about making a difference in the lives of others. With over 30 locations spanning across Washington, Oregon, and Idaho, there’s an opportunity waiting for you to join our compassionate community. Whether you’re an experienced caregiver or considering a career change, take the leap and explore the rewarding realm of caregiving with us. Discover the joy of creating meaningful connections and making a positive impact on the lives of those in need. Your journey begins here – join us in spreading warmth, care, and support.