Frequently Asked Questions2020-10-05T02:52:17-07:00

About Family Resource and home care services

What is the difference between home care, home health care, and private duty home care?2021-02-15T13:26:57-08:00

Home care can be broken down into two different categories. One type performs custodial care — care for the aging and disabled that helps a person with activities of daily living (ADLs) such as bathing, dressing, feeding, and transferring. Custodial care also includes helping a person perform instrumental activities of daily living (IADLs). IADLs are tasks not involving physical contact with a client, but necessary for independent living such as light housekeeping, laundry, meal preparation and planning, shopping and errands, using communication devices (telephone, writing), and managing money. Most senior clients of Family Resource Home Care need help with both ADLs and IADLs.

The other type of in-home care is medical home care, also known as home health care. Home health care is performed mostly by nurses and physical and occupational therapists. It involves skilled procedures such as wound care, IV lines and infusion therapy, managing medications, physical and occupation therapy, and skilled nursing care.

Private duty home care refers to the method of payment. Private duty home care services aren’t covered by Medicare or health insurance. With a few exceptions, they’re paid for privately by the client, or by long-term care insurance.

How do I know if I need in-home care services?2021-02-15T13:26:57-08:00

People of all ages and abilities want to stay safe and independent at home. Many people over the age of 65 are happy and healthy at home, while some experience changes in mental or physical faculties that cause them to grow less independent with age. Others may have more serious illnesses such as cancer, stroke, Parkinson’s, or Alzheimer’s. When complications due to aging or more serious ailments begin to interfere with living self-sufficiently, having an in-home care professional to offer extra help may become necessary.

Home care services are not just for seniors. There are many different scenarios in which home care can improve quality of life. The majority of our clients tend to be seniors with varying health conditions wanting to remain independent at home. However, home care may also be necessary for those needing transportation to or from a surgical procedure, temporary home care following a procedure to facilitate recovery, transitioning from one level of care to another, or people of any age struggling with everyday life due to a chronic illness.

What are the benefits of home care?2021-02-15T13:26:57-08:00

In-home care helps seniors or those with difficulties performing the activities of daily living (ADLs) with the ability to live independently. In-home care offers assistance in the environment that most people, especially seniors, prefer – the home.

Home care is proven to achieve optimal health outcomes for many patients and allows your loved one to feel in control which is important to a positive mental attitude about care and health prognosis. Quality In-Home Care Can…

  • Improve quality of life and health
  • Providing companionship, social opportunities
  • Freedom through means of transportation
  • Empowerment & pride of being independent
  • Decrease hospitalization and ER visits
  • Decrease re-hospitalization after release
  • Combat depression and feelings of social isolation
  • Drastically decrease the risk of medication errors
  • Greatly reduce the risk of injury from falls
  • Option to stay at home, where most seniors prefer

Our skilled caregivers are trained to observe and raise an alert when they note changes that can indicate changes or complications in the health of their clients. This information can be passed on to doctors or other health care providers to offer invaluable insight into the status of the client.

Home care can also greatly reduce the burden that family caregivers often face taking care of older parents or family members.

What is home care?2021-02-15T13:26:57-08:00

Home care is an innovative response to the divergence from traditional forms of care, like hospitals, nursing homes, and social services which are consistently inundated and cannot provide the care necessary for the growing population of older adults.

Home care helps seniors or people with the inability to perform the crucial activities of daily living (ADLs) to maintain independence and lead healthier lives. Though caregivers are not medically certified, they are trained to care for seniors. Having a professional caregiver helps keeps seniors active, mentally stimulated, and provides often much-needed companionship, all of which have stunning positive effects on both physical and mental well-being.

Home care can be broken down into two different categories. One type performs custodial care — care for the aging and disabled that helps a person with activities of daily living (ADLs) such as bathing, dressing, feeding, and transferring. Custodial care also includes helping a person perform instrumental activities of daily living (IADLs). IADLs are tasks not involving physical contact with a client, but necessary for independent living such as light housekeeping, laundry, meal preparation and planning, shopping and errands, using communication devices (telephone, writing), and managing money. Most senior clients of Family Resource Home Care need help with both ADLs and IADLs.

The other type of in-home care is medical home care, also known as home health care. Home health care is performed mostly by nurses and physical and occupational therapists. It involves skilled procedures such as wound care, IV lines and infusion therapy, managing medications, physical and occupation therapy, and skilled nursing care.

What services does Family Resource provide?2021-02-15T13:26:57-08:00

Family Resource provides home care—helping with the activities of daily living and other tasks necessary to maintain independence at home. Specific services include:

  • Homemaking
  • Light housekeeping
  • Meal planning and preparation
  • Errands, shopping and transportation · Personal care
  • Dressing
  • Bathing assistance
  • Assistance with walking, exercise, ambulation and transfers
  • Medication assistance
  • Bathing, grooming, toileting
  • Dementia/Alzheimer’s care
  • End of life care
  • Companionship
  • Respite care
  • Care management and transitional care
  • Skilled nursing and nurse delegation
  • Live-in care
How long have you been in business?2021-02-15T13:26:57-08:00

The short answer is we’ve been in business for more than 50 years. However, the history of Family Resource goes a bit deeper.

The Family Resource Home Care that operates today was formed through the unification of two family-owned companies in 2018: Family Resource Home Care in Western Washington, and Family Home Care in Eastern Washington and Idaho.

The former iteration of Family Resource Home Care was founded by David Lawrence in 1996. Family Resource had three branches operating in Seattle, Bellevue, and Tacoma, serving a five-county area. It’s still one of the oldest and most established private duty home care agencies in Washington State. Family Home Care was also a family-owned company, with five branches in Eastern Washington and Idaho. FHC has served the northwest for 50 years, making them the most experienced home care agency in Washington State. The Wiberg Family purchased the company in 2011 and Jeff Wiberg has remained CEO since that time. Jeff is a board member of the Home Care Association of America, and a board member and Past-President of the Washington Home Care Association.

Family Resource Home Care is still family-owned and now extends to 8 total branches across Washington State and Idaho – Seattle, Bellevue, Tacoma, Cascade, Tri-Cities, Spokane, Palouse, and Boise – serving over 28 counties across the region.

What is your service area?2021-02-15T13:26:56-08:00
  • The greater Seattle, Tacoma, and Eastside area, including most of King, Snohomish, Thurston, and Pierce Counties.
  • The greater Spokane area, including Northwest Idaho, Lincoln, Stevens, Ferry, Pend Oreille, and Kootenai Counties.
  • The Palouse Region, including greater Pullman, Moscow, LC Valley, and surrounding areas.
  • Boise, Ada, Canyon, Elmore, Gem, Owyhee, and Payette Counties, as well as outlying areas in Southwestern Idaho.
  • Tri-Cities and Benton, Franklin, Yakima, and Kittitas Counties.
Do you have a minimum level of service?2021-02-15T13:26:56-08:00

Our minimum is two hours per shift.

How much does it cost?2020-10-09T02:10:45-07:00

At Family Resource, you only pay for the services and time you need. As every client’s needs are unique, we will be able to tell you an exact bill rate at the time of assessment. Rates also vary by location. Please call your local Family Resource office for their rates.

How often will I need in-home care services?2021-04-09T16:28:54-07:00

The level and frequency of in-home care services are unique and personal to every client. Services are determined during an initial assessment between the client’s family or guardian and a Family Resource Client Care Supervisor. The process begins with a phone consultation where we will learn introductory details about the client. During this call, we will schedule an in-home assessment to meet with the client and the client’s family or guardian and develop a care plan specific to the client’s unique lifestyle and care needs. During this assessment, we will determine the specifics of in-home care through direct communication with family members and/or guardians.

Client care needs may shift during the course of care. This may require updates to the care plan, which can happen at any point in time if necessary.

Do I need to sign a contract?2021-04-09T16:26:28-07:00

Nope! With 24 hours’ notice, you can cancel service anytime.

Are your services covered by health insurance, Medicare, or Medicaid?2021-04-09T16:23:57-07:00

While home care services and our nursing services are generally not covered benefits under Medicare and most health insurance, services may be covered by long-term care insurance. Several of our branches also provide services to qualified families under state Medicaid programs, Veterans Administration, and certain city and county pension funds. We do not provide medical care under the Federal Medicare program but work with many Medicare contracted home health agencies. Call us for more details.

Do I pay the caregiver directly?2020-10-05T02:53:08-07:00

Our caregivers are our employees, and we are responsible for their pay. We will send you an itemized bill once a month.

Payments can be made in a number of ways. We accept Visa, MasterCard, and checks. Our preferred option is autopay from a checking account or credit card.

Are your caregivers trained and licensed?2021-04-09T16:21:08-07:00

Providing the most qualified caregivers is one of the things we do best. We perform thorough reference and criminal background checks, on a local and national level. We verify Social Security numbers and work eligibility. In addition, our caregivers receive training in a classroom setting and on-site in care facilities and client homes. Almost all have certification as a Home Care Aide or Certified Nursing Assistant (CNA). Our staffing supervisors provide ongoing caregiver supervision and stay in regular contact with clients and families. You can request a new caregiver at any time.

But nothing, however, can substitute for experience and compassion. Many caregivers have been with us for 8, 10, even 15 years. The commitment, support, and respect we give our caregivers, including industry-leading pay and benefits, has produced a skilled, dedicated, responsive and loyal staff.

Will you send the same caregiver every time?2021-04-09T16:19:43-07:00

It is of the utmost importance to us to find a caregiver who will establish a warm and respectful relationship with you. Sometimes a great, lasting connection is made instantly, other times it may take a couple of tries. Once we have you set up on a regular schedule, you should have the same caregiver every visit. We cannot guarantee it, however, since caregivers do go on vacation, get sick, or have unexpected emergencies. If for any reason, your regular caregiver cannot fill an assigned shift, we will do everything we can to provide you with a substitute. Making sure that a qualified caregiver is at your door when promised is our commitment to you.

Do you provide care for someone in an assisted living facility?2021-04-09T16:15:30-07:00

Yes. About 15% of Family Resource Home Care’s clients live in assisted living facilities.

How does it work?

Just as if we were sending a caregiver to the home, our caregiver would instead go to the facility to carry out home care services.

You might ask, why would anyone living in an assisted living facility hire an outside home care agency? There are a few reasons for this:

  • Many facilities do provide needed assistance, but for example, a resident may have to move from their independent apartment in order to receive services and needs professional Transitional Care Services.
  • A resident may need one-on-one care or higher level of service than the facility provides in assisted living, or the resident may need longer or more frequent hours than the facility can staff. Compared to a home care agency, a facility will most likely have less flexibility in both assigning staff and scheduling availability.
Can in-home caregivers help with medications?2021-04-09T16:13:11-07:00

Caregivers can assist a client with medications, but cannot administer them. In other words, a caregiver cannot take medications from one labeled container to another. For instance, a caregiver cannot fill a mediset from prescription bottles, but they can remind the client to take medications as needed.

What is a care plan? Will Family Resource Home Care help develop one?2021-04-09T16:10:42-07:00

A care plan is a comprehensive set of instructions – developed by our Client Care Supervisors in collaboration with the client, family, guardian, etc – that outlines the parameters of care that are unique to each individual client. Before services start, we will meet our new client and family at home and have a conversation so we can understand the client’s personal care needs. Our free, comprehensive in-home assessment with the client and family allows us to understand the client on a personal level and the needs they want to be met. This in-home assessment will result in a care plan that details the tasks our caregivers will perform.

Family Resource professionals work hard to make sure your loved one is pleased with their care. The care plan may be updated or modified at any time, with consent from the client or family, in accordance with changes in health or lifestyle that may occur during the course of care. If the caregiver, senior, or family ever has any questions, supervisors are available by phone 24-hours a day, seven days a week.

Do you have references?2021-04-09T16:08:32-07:00

Absolutely! We have many, many satisfied clients and referral sources in the community who will be glad to talk to you. Call Us and we will send you a list.

Here are just a few of the testimonials we’ve recently received. Many clients and members of the community have written us positive Google Reviews or posted on other review sites.

Family Resource Home Care has been serving clients in Washington and Idaho for decades. We are proud members of the Home Care Association of America (HCAOA) and the Washington Home Care Association (WAHCA). In fact, not only is Family Resource a Charter Member of both HCAOA and WAHCA, three members of our current executive team have served terms as WAHCA President. CEO Jeff Wiberg is currently on the Board of Directors of HCAOA.

How do I get started?2021-04-09T16:11:22-07:00

Call your local office and talk to a Client Care Supervisor about your situation. We will provide a free in-home consultation to see if home care from Family Resource is right for you or your loved one. If you choose to start services, we will write a care plan detailing the services, days, and hours to meet the care needs of your family.

Are you a franchise?2021-04-09T15:50:35-07:00

No! We are one of the largest independently-owned home care agencies in the country. Franchises pay big fees to the franchise company; we put that money into caregiver pay and benefits.

What kinds of clients do you serve?2021-04-09T15:49:06-07:00

All kinds of people want to stay safe and independent at home. While many of our clients are seniors or older adults who have simply grown less independent with age, many others have serious illnesses such as cancer, stroke, Parkinson’s, or Alzheimer’s. Others may be younger and disabled or have suffered illnesses or injuries and need care. Some clients simply require services before or after surgery, such as transportation and in-home recovery assistance. We even provide companion care to anyone feeling lonely or isolated. With our decades of service, you will be comforted to know that we have experience with the challenges you and your family face. Call or Contact Us to learn how we can help.

What services do caregivers provide?2021-04-09T15:43:58-07:00

Though caregivers are typically not medically certified, they are trained to perform a wide range of invaluable services that keep seniors safe and independent at home. These services generally align with the activities of daily living such as bathing, dressing, meal planning and preparation, transportation, running errands, light housekeeping, or other tasks related to the client’s unique lifestyle and needs. Caregivers are also trained and often experienced with ailments related to aging like Alzheimer’s and dementia.

Oftentimes, caregivers are hired just to provide companionship, which is a service that is inherent by the nature of being present in the client’s home. Caregivers can help keep clients engaged in mentally stimulating activities such as conversation, games, or hobbies.

How can I be sure that my caregiver will be skilled, honest, and reliable?2021-04-09T15:37:31-07:00

Providing the most qualified caregivers is one of the things we do best. We perform thorough reference and criminal background checks, on both local and national levels. We verify Social Security numbers and work eligibility. In addition, our caregivers receive training in a classroom setting and on-site in care facilities and client homes. Almost all have certification as a Home Care Aide or Certified Nursing Assistant (CNA). After each shift, caregivers are required to report on the condition of their client and tasks completed during the shift. Our staffing supervisors provide ongoing caregiver supervision and stay in regular contact with clients and families. You can request a new caregiver at any time.

But nothing, however, can substitute for experience and compassion. Many caregivers have been with us for 8, 10, even 15 years. The commitment, support, and respect we give our caregivers, including industry-leading pay and benefits, has produced a skilled, dedicated, responsive and loyal staff.

Will my caregiver speak English and be able to drive?2021-04-09T15:31:40-07:00

Yes. Fluency in both written and spoken English is a requirement for all caregivers, and we test to be certain.

Caregivers who drive on behalf of a client are required to have a driver’s license, insurance, and a good driving record. We regularly track and update all relevant documentation.

How soon can you start?2021-04-09T15:29:25-07:00

Care can typically begin within 24 hours.

We start by simply listening. Give us a Call or Contact Us and we will work with you to help meet your needs. After learning more about you, we will set up an assessment, free of charge, to further outline your specific care needs.

What forms of payment do you accept?2020-10-05T02:53:08-07:00

Payments can be made in a number of ways. We accept Visa, MasterCard, and checks. Our preferred option is autopay from a checking account or credit card.

Do you offer live-in care?2021-04-09T15:24:56-07:00

We do! We have decades of live-in care experience and many satisfied live-in clients. Live-in care is available in nearly all of our regional branches. To learn more about live-in care, click here, or please call your local office for more information about our 24-hour rates.

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