From Caregiver to Billing Specialist: Mikah’s Unexpected Journey in Spokane, Washington

A Surprising Return to Healthcare for Mikah

Mikah didn’t expect to return to the healthcare field after working as a caregiver during the height of the COVID-19 pandemic. At the time, the experience was intense enough that they assumed it was a chapter closed for good. But a few years later, while applying for various jobs during school, a Customer Service Representative (CSR) opening with Family Resource Home Care caught their attention. What began as a role they viewed as temporary quickly grew into something much more meaningful. Located in Spokane, Washington, Family Resource offered Mikah not just a job, but an environment where they could learn, grow, and thrive.

Finding Fit and Flexibility in the CSR Role in Liberty Lake

As a Customer Service Representative, Mikah primarily worked evenings and weekends, which aligned perfectly with their school schedule at the Family Resource Home Care Headquarters location in Liberty Lake, Washington. Committed to earning their degree to become an art teacher, they spent weekdays on campus and used breaks between calls to complete homework. This balance made school and work manageable and opened their eyes to the kind of flexibility and support Family Resource was willing to offer. What started as “just a job” evolved into a deeper connection with the company and its mission. They discovered that Family Resource wasn’t just about caregiving—it was about people, opportunity, and growth.

Stepping Into a New Role in Billing

After nearly two years in the CSR role, Mikah transitioned into the Billing Specialist position. It was a seamless move that made sense for their skillset and experience. Although they didn’t have previous billing experience, their understanding of the company’s systems and their background in customer service set them up for success. Handling billing calls and managing the inbox felt like an extension of the CSR work, only now with a more specialized focus. Learning the technical aspects of billing was manageable because they already knew the tools. For Mikah, it was the next natural step—and a rewarding one.

Growth Fueled by Community and Encouragement

Along the way, support from coworkers made the journey even more meaningful. Mikah’s roommate Emily, who also started in CSR, became a source of daily encouragement, and they celebrated milestones together as they both grew in their careers. Even carpooling to work brought a sense of camaraderie to their days. Having someone to share wins with—like Emily’s recent promotion to a lead position—made every step feel worth it. It’s the kind of positive culture that sets Family Resource Home Care apart in Spokane.

Looking Ahead with Purpose

Mikah continues to pursue their dream of becoming an art teacher, but they’re also deeply invested in their current role. Art may come first, but billing is a close second. They appreciate the flexibility, the challenge, and the space to learn something new every day. Their outlook on healthcare has shifted significantly since their early caregiving days, shaped by a company that emphasizes service, teamwork, and professional growth. Their advice to others? Stay open to learning and don’t give up if your first attempt at something doesn’t work out. Opportunities always come back around, and you never know where one role might lead.

Join Our Compassionate Team – Culture Beyond Compare

If Mikah’s journey has sparked your interest in the fulfilling world of caregiving, we invite you to embark on your own transformative path. Family Resource Home Care is always on the lookout for dedicated individuals who are passionate about making a difference in the lives of others. With over 40 locations spanning across Washington, Oregon, Colorado, and Idaho, there’s an opportunity waiting for you to join our compassionate community. Whether you’re an experienced caregiver or considering a career change, take the leap and explore the rewarding realm of caregiving with us. Discover the joy of creating meaningful connections and making a positive impact on the lives of those in need. Your journey begins here – join us in spreading warmth, care, and support.