Making the decision to seek in-home care for your cherished parent or spouse is difficult for most families. Among the host of questions, you might have to research to find quality at home senior services, here are some that may cross your mind:
- How can I know that the provider I choose is committed to the highest standards of excellence?
- How will I know that their practices reflect the kind of quality that is exemplary even among similar providers?
- How do I know that they will provide quality at home senior services before committing to an agreement?
- Are these reviews on Google, Yelp, and Facebook accurate?
Reviews & testimonials for our at home senior services:
We can respond to these questions with both subjective and objective data. Many of our clients have written us to express their deep gratitude for our services. We have highlighted their comments on each location page and our reviews page here. Whether we nursed someone through a brief recuperation or walked a loved one through the process of dying, our families consistently express the feeling that our caregivers possess all the right skills wrapped up in genuine caring and compassion.
Perhaps you need more…
Let’s look further than personal testimonials but some data that objectively measure outcomes against common industry standards. Family Resource Home Care strives for excellence. For that reason, we joined Home Care Pulse, an independent rating service. Home Care Pulse randomly selects 10% of our clients and caregivers every month for live phone interviews. Speaking to a neutral third party, our clients and caregivers can give an honest assessment of their experience. Home Care Pulse goes right to the issues that matter most, asking for numbered rankings on measures such as the caregiver’s work ethic, timeliness, training, knowledge, compassion, appropriate and clean appearance; client confidence in agency management, effective communication with agency representatives, timely response to problems, receiving the services promised, the likelihood of recommending our services to others, coordination of schedules, and overall quality of service. Caregivers are also queried on their job satisfaction, orientation, training process, opportunities for ongoing training, ease of communication with senior management, and other benchmarks. It is only those providers who score above the industry average for 12 consecutive months on both client and employee satisfaction ratings that receive the designation of “Best of Home Care”. We are delighted to be able to provide anyone considering home care with this sought-after seal of approval!
As part of our ongoing effort to strive for excellence, we invite you to send us your comments, concerns, and recommendations. “Like” us on Facebook and offer a review on Google or Yelp. We’re your resource with the best in quality home care for seniors!
How Do I Select the Right Home Care Provider?