Family Resource Home Care’s Inland Northwest Branch Receives 2021 Best of Home Care®–Provider of Choice Award

SPOKANE, Wash. – Family Resource Home Care has announced that its Inland Northwest branch has received the 2021 Best of Home Care – Provider of Choice Award from Home Care Pulse. The Provider of Choice Award is granted only to the top-ranking home care providers, based on client satisfaction scores gathered by Home Care Pulse, an independent satisfaction research firm for home care. Family Resource Home Care is now ranked among a select few home care providers across the country who have proven their ability to provide outstanding care.

“These awards are a reflection of the way FRHC lives its purpose, to Improve More Lives,” says Family Resource Home Care CEO Jeff Wiberg. “Knowing they are earned by the employees and clients of FRHC is humbling and we are grateful for their recognition more than the awards themselves. These awards are a reflection of the dedication of incredible staff who live our mission and values every day in an effort to improve more lives.”

“We’re excited to congratulate Family Resource Home Care Inland Northwest for their well-deserved achievement on earning the Best of Home Care – Employer of Choice Award,” says Erik Madsen, CEO of Home Care Pulse. “Since this award is based on employee feedback, it shows the dedication Inland Northwest has to providing their employees with a great working experience while ensuring clients have well-trained, compassionate caregivers.”

“The INW team is beyond thankful to be recognized as a leader in the care we provide,” says Inland Northwest’s branch manager Kyle Yancey. “We are humbled to know that those we care for are benefiting from the services provided.”

Best of Home Care – Provider of Choice award-winning providers have contracted with Home Care Pulse to gather feedback from their clients by conducting live phone interviews with their clients each month. Because Home Care Pulse is a third-party company, it is able to collect honest and unbiased feedback.

“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Erik Madsen, CEO of Home Care Pulse. “When we see agencies like Family Resource Home Care Inland Northwest that have made an effort to provide an outstanding employment experience, we know we’re on the right track. Inland Northwest has worked extremely hard to provide high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to provide proof of quality to potential and new clients and caregivers.”

To find out more about Family Resource Home Care’s commitment to excellence, please visit or call 509.473.4949.


About Family Resource Home Care

Family Resource Home Care is the largest independent provider of home care services based in the Pacific Northwest and one of the largest in the United States. The Company provides home care services that include but are not limited to personal care such as bathing, dressing and help with medications, meal planning and preparation, light housekeeping, and companion care. The Company also provides care for clients facing dementia and Alzheimer’s Disease as well as end-of-life, transitional, and respite care. Family Resource Home Care is focused on empowering clients to continue living at home by providing them with home care services that address their unique challenges. The Company is headquartered in Liberty Lake, WA, and has field offices in Arlington, Inland Northwest, Kennewick, Liberty Lake, Inland Northwest, Spokane and Inland Northwest in Washington State, and Inland Northwest and Moscow, Idaho. More information on the Company and its services can be viewed online at

About Home Care Pulse

Home Care Pulse is the industry’s leading firm in satisfaction research, quality assurance, and caregiver training. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to reduce increase satisfaction, reduce caregiver turnover, and address client needs. Home Care Pulse combines detailed client/caregiver insights with top-rated caregiver training through In The Know. For more information, please call Home Care Pulse at (877) 307-8573 or visit