Family Resource Home Care’s Tri-Cities Branch Receives 2021 Best of Home Care®–Employer of Choice, Provider of Choice, and Leader in Excellence Awards

KENNEWICK, Wash. – Family Resource Home Care announced that its Tri-Cities branch has received the 2021 Best of Home Care – Employer of Choice, Provider of Choice, and Leader in Excellence Awards from Home Care Pulse. The Employer and Provider of Choice awards are granted only to the top-ranking home care providers, based on client and caregiver satisfaction scores gathered by Home Care Pulse. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics.

“These awards are a reflection of the way FRHC lives its purpose, to Improve More Lives,” says Family Resource Home Care CEO Jeff Wiberg. “Knowing they are earned by the employees and clients of FRHC is humbling and we are grateful for their recognition more than the awards themselves. These awards are a reflection of the dedication of incredible staff who live our mission and values every day in an effort to improve more lives.”

“We’re excited to congratulate Family Resource Home Care’s Tri-Cities location for their well-deserved achievement on earning the Best of Home Care – Employer of Choice Award, Provider of Choice, and Leader in Excellence Awards,” says Erik Madsen, CEO of Home Care Pulse. “Since this award is based on employee feedback, it shows the dedication Tri-Cities has to providing their employees with a great working experience while ensuring clients have well-trained, compassionate caregivers.”

Family Resource Home Care Tri-Cities is now ranked among a small handful of home care providers across the country who have proven their ability to provide an exceptional working experience to employees and the highest quality care to clients. As a Leader in Excellence, Tri-Cities is also ranked among the top 10% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program. They are one of only two distinguished providers in the region to receive this award.

“We are so excited! Leader in Excellence is the big one that was previously unobtainable for us! It’s a great day for TC,” says Tri-Cities branch manager Jackie Zakrajsek.

The Best of Home Care award-winning providers work with Home Care Pulse to gather feedback from their caregivers via live phone interviews each month. Because Home Care Pulse is an independent company, it is able to collect honest and unbiased feedback. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Erik Madsen, CEO of Home Care Pulse. “When we see agencies like Family Resource Home Care Tri-Cities that have made an effort to provide an outstanding employment experience, we know we’re on the right track. Tri-Cities has worked extremely hard to provide high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to provide proof of quality to potential and new clients and caregivers.”

To find out more about Family Resource Home Care’s commitment to excellence, please visit or call 509.586.9870.


About Family Resource Home Care

Family Resource Home Care is the largest independent provider of home care services based in the Pacific Northwest and one of the largest in the United States. The Company provides home care services that include but are not limited to personal care such as bathing, dressing and help with medications, meal planning and preparation, light housekeeping, and companion care. The Company also provides care for clients facing dementia and Alzheimer’s Disease as well as end-of-life, transitional and respite care. Family Resource Home Care is focused on empowering clients to continue living at home by providing them with home care services that address their unique challenges. The Company is headquartered in Liberty Lake, WA, and has field offices in Arlington, Bellevue, Kennewick, Liberty Lake, Seattle, Spokane and Tacoma in Washington State, and Boise and Moscow, Idaho. More information on the Company and its services can be viewed online at

About Home Care Pulse

Home Care Pulse is the industry’s leading firm in satisfaction research, quality assurance, and caregiver training. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to reduce increase satisfaction, reduce caregiver turnover, and address client needs. Home Care Pulse combines detailed client/caregiver insights with top-rated caregiver training through In The Know. For more information, please call Home Care Pulse at (877) 307-8573 or visit