Family Resource Home Care Response to November COVID-19 Surge
November 16, 2020


Dear Referral Partners,

As our country and local areas are confronted with surging COVID-19 cases again, we wish to update you on our procedures to keep our clients safe. We have stayed committed to the same infection-prevention protocols since the beginning of the outbreak in early 2020. Our highest priority is the health of our clients, their families, and our employees. We appreciate the opportunity to offer solutions and partner with you to meet the community’s and your individual needs during this time.

Important Information about Family Resource Home Care and COVID-19:
  1. Home Care is an essential activity and caregivers are exempt from stay home orders. We are fully operational and prepared to provide care and service.
  2. All caregivers are required to complete an electronic screening prior to starting client care. Caregivers electronically self-report symptoms or possible virus exposure. Alerts are immediately sent to the office to ensure an at-risk caregiver doesn’t start a shift.
  3. All caregivers have access to disposable masks, gloves, gowns, eye goggles. They are instructed to not re-use masks or other supplies with multiple clients/between shifts.
  4. All caregivers are to follow our infection prevention procedures and take extra caution with hand washing, sanitizer use, disinfecting spray and wipes, respiratory etiquette, and not working if sick.
  5. Employees are required to stay home if they have known or even suspected exposure to the COVID virus. We immediately cancel shifts for such caregivers, notify clients and colleagues, and follow required isolation periods.
  6. We actively monitor and adhere to all CDC and local guidelines related to COVID-19.
  7. All caregivers receive specialized education about COVID-19.
  8. For facilities, group living, or rehab environments in which we care for clients, we adhere to the facility’s regulations. Per guidelines, vendor and visitor exceptions can be made for essential support and end-of-life care. We’ve safely provided care to clients in a variety of group living settings during this crisis, including supporting facilities with isolation requirements.
  9. We encourage caregivers to be aware of symptoms in clients and to respond accordingly by taking infection prevention measures, notifying the office of any concerns of illness, and encouraging critically ill clients to seek medical attention.
  10. We have updated all staff members this week about this latest surge in cases, re-emphasizing our procedures and encouraging extra caution during this surge.

While no in-person contact is entirely without risk, one-on-one home care has been identified as a very safe method of long-term care for seniors and others in need. In addition, home care is a solution to helping fragile populations isolate, by reducing time outside of the home and avoiding congregate environments. We acknowledge that many of our clients are especially at risk, given they are older adults or have underlying health issues. We are vigilant about our need to help protect these individuals from illness be it the flu, COVID-19, or any other communicable disease. These measures are not new to us as we seek to minimize risk regularly for our clients, regardless of an outbreak such as that of this new coronavirus. This risk reduction is already inherent in our day-to-day practices.

Depending on the ongoing severity of this latest surge or further response taken by national and state authorities (e.g. mandatory isolation, closure of schools, etc.), our staffing levels may be affected. We will make every effort possible to provide our clients with safe and appropriate care and seek to avoid canceling shifts. At all times, regardless of a viral outbreak or other situation, we strongly recommend that our clients have alternative arrangements for the provisions of care in the event we are unable to provide services. We encourage back-up plans to be considered now, as the severity and length of this surge and further planned interventions are still uncertain.

The well-being of our clients and staff, in addition to our service and commitment to you as our referral partners, is so important to us. We will keep you updated should changes to our protocol occur and we invite you to reach out to us with any specific questions.

Thank you for your ongoing partnership – we truly believe we are all in this together. Let us know how we may be of further assistance to you.