Frequently Asked Questions

About Family Resource and home care services

What services does Family Resource provide?

Family Resource provides home care—helping with the activities of daily living and other tasks necessary to maintain independence at home. Specific services include:

  • Homemaking
    –   Light housekeeping
    –   Meal planning and preparation
    –   Errands, shopping and transportation
  • Personal care
    –   Dressing
    –   Bathing assistance
    –   Assistance with walking, exercise, ambulation and transfers
    –   Medication assistance
    –   Bathing, grooming, toileting
    –   Dementia/Alzheimer’s care
    –   End of life care
  • Companionship
  • Respite care
  • Care management and transitional care
  • Skilled nursing and nurse delegation
  • Live-in care
Are you a franchise?

No! Franchises pay big fees to the franchise company; we put that money into caregiver pay and benefits.

What kinds of clients do you serve?

All kinds of people want to stay safe and independent at home. While many of our clients are older adults who have simply grown less independent with age, many others have serious illnesses such as cancer, stroke, Parkinson’s, or Alzheimer’s. Others may be younger and disabled or have suffered illness or injuries and need care. With our years of service, you will be comforted to know that we have experience with the challenges you and your family face. Call us to learn how we can help.

What is your service area?
  • The greater Seattle, Tacoma and Eastside area, including most of King, Snohomish, and Pierce Counties.
  • The greater Spokane area, including Northwest Idaho
  • The Palouse, including greater Pullman, Moscow, LC Valley, and surrounding areas
  • Boise
  • Tri-Cities
Do you have references?

Absolutely! We have many, many satisfied clients and referral sources in the community who will be glad to talk to you. Call us and we’ll send you a list. Many clients and members of the community have written us positive Google Reviews or posted on other review sites.

Family Resource Home Care has been serving clients in Washington and Idaho for decades. We are proud members of the Home Care Association of America (HCAOA) and the Washington Home Care Association (WAHCA). In fact, not only is Family Resource a Charter Member of both HCAOA and WAHCA, three members of our current executive team have served terms as WAHCA President. CEO Jeff Wiberg is currently on the Board of Directors of HCAOA.

About Family Resource Caregivers

How can I be sure that my caregiver will be skilled, honest, and reliable?

Providing the most qualified caregivers is one of the things we do best. We perform thorough reference and criminal background checks, on a local and national level. We verify Social Security numbers and work eligibility. In addition, our caregivers receive training in a classroom setting and on-site in care facilities and client homes. Almost all have certification as a Home Care Aide or Certified Nursing Assistant (CNA). Our staffing supervisors provide ongoing caregiver supervision and stay in regular contact with clients and families.

But nothing, however, can substitute for experience and compassion. Many caregivers have been with us for 8, 10, even 15 years. The commitment, support, and respect we give our caregivers, including industry-leading pay and benefits, has produced a skilled, dedicated, responsive and loyal staff. You can request a new caregiver at any time.

Will you send the same caregiver every day?

Our intent is to find a caregiver who will establish a warm and respectful relationship with you. Once we have you set up on a regular schedule, you should have the same caregiver every visit. We can’t guarantee it, however. Caregivers do go on vacation and if, for any reason, your regular caregiver cannot fill an assigned shift, we will do everything we can to provide you with a substitute. Making sure that a qualified caregiver is at your door when promised is our commitment to you.

Will my caregiver speak English and be able to drive?

Yes. Fluency in both written and spoken English is a requirement for all caregivers, and we test to be certain. Caregivers who drive on behalf of a client are required to have a driver’s license, insurance, and a good driving record.

How soon can you start?

We will work with you to help meet your needs. We are usually able to start care within 24 hours.

About Cost and Payments

Are your services covered by health insurance, Medicare, or Medicaid?

While home care services and our nursing services are generally not covered benefits under Medicare and most health insurance, services may be covered by long-term care insurance. Several of our branches also provide services to qualified families under state Medicaid programs, Veterans Administration, and certain city and county pension funds. We do not provide medical care under the Federal Medicare program but work with many Medicare contracted home health agencies. Call us for more details.

How much does it cost?

At Family Resource, you only pay for the services and time you need. As every client’s needs are unique, we will be able to tell you an exact bill rate at the time of assessment. Please call your local Family Resource office for a general range of rates.

Do you have a minimum level of service?

Our minimum is two hours per shift.

Do I have to sign a contract for a certain length of time?

No. With 24 hours’ notice, you can cancel service anytime.

Do I pay the caregiver directly?

Our caregivers are our employees, and we are responsible for their pay. We will send you an itemized bill once a month.

What form of payment do you accept?

Our preferred option is autopay from a checking account or credit card. We accept Visa, MasterCard, and checks.

How about live-in care?

We have many live-in clients and live-in care is available through most of our branch offices. Please call your local office about our 24-hour rates.

How do I get started?

Call your local office and talk to a Client Care Supervisor about your situation. We will provide a free in-home consultation to see if home care from Family Resource is right for your family. If you choose to start services, we will write a care plan detailing the services, days and hours to meet the care needs of your family.

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